Are the fruits fresh and of good quality?

Our exotic fruits are fresh and carefully sourced from the best suppliers in London. Our suppliers are conscious and committed to providing the best possible fruit. If there are any issues with the quality of the fruit, please let us know and we will replace it within 24 hours of delivery.

How quickly can I expect the fruits to be delivered?

We aim to deliver our products every Monday, Wednesday and Friday. We use a reliable courier service and you can track the progress of your order.

Do you offer a refund if I am not happy with the product?

We want you to be completely satisfied with your purchase and will offer a full refund if you are not happy with the product. Please contact us within 24 hours of delivery if you are unhappy and we will arrange a refund for you.

How are the fruits packaged and shipped?

We're making sure that your purchase reaches you in perfect condition, so your fruits will be packed securely packed and well-insulated boxes to ensure they are not damaged in transit and that your fruits arrive in the best condition possible.

What are the delivery days ?

We deliver every : Monday, Wednesday and Friday.

Are there any discounts or promotions available?

Register to our email newsletter to be the first to know about ours discounts and events.

Can I choose specific ripeness levels or sizes?

We do not offer the option to select specific levels of ripeness or sizes for our fruits. However, all of our fruits are considered to be ripe and ready to eat. Please note that the sizes of the fruits may differ depending on the availability and season.

Do you offer a guarantee or returns policy?

 If you’re not happy with a fruit in our order please let us know in the 24 hours after the reception of the delivery we will replace.

Do you offer any preparation or cooking advice?

Follow our newsletters, website, social medias for recipes and cooking advice: www.theepicerie.com

How do I store the fruits once they arrived?

 To prevent food waste, it is important to store your fruits in the best way possible to maintain their freshness for as long as possible. Certain fruits like avocados, Asian pears, bananas, guava, kiwi, mango, and papaya can keep ripening if kept outside on a counter.

Our website provides information on how to store fruits and offers helpful tips.